Insights

Writing for IFMA’s Facility Management Journal, Getty Team’s Delbert Kim explores how Cost of Delay helps facility teams prioritize competing work, make trade-offs explicit, and strengthen frontline decision-making.

Exceptional custodial performance depends on more than hiring capable technicians. It requires a stakeholder system that provides clear decision rights, evaluates performance in context, makes tradeoffs visible, and turns frontline judgment into better facility outcomes.

Korea, Japan and Singapore demonstrate how prevention, participation and accountability shape cleaner educational environments—and why operational design should become a core standard for the next generation of janitorial providers.

As more clinical care moves into outpatient environments, traditional office-cleaning models can fall short. Environmental services must increasingly be designed around clinical activity, risk and the realities of ambulatory operations.

Production environments do not always provide enough time to clean everything equally. A risk-based operating model helps sanitation teams direct limited capacity toward the work with the greatest operational and food-safety consequence.

Getty Team has earned certification as a Women’s Business Enterprise through WBENC, expanding opportunities to support organizations committed to supplier diversity and qualified facility-service partners.

Clean, sanitized and disinfected describe different outcomes—not interchangeable levels of the same process. Understanding those distinctions helps facility leaders establish clearer standards and make better risk-based decisions.

One of the most persistent structural gaps in this ecosystem is the lack of real-time visibility into janitorial operations. Despite its critical importance to health, safety, and customer perception, custodial work remains one of the least transparent functions in facility management. This article outlines how leading organizations are addressing this gap and identifies the key mechanisms required to create real-time clarity, accountability, and performance improvement in janitorial services.

Electrostatic disinfection can provide useful supplemental coverage in the right environments, but technology alone is not a sanitation strategy. Its value depends on where, when and why it is deployed.